Refund policy
Last updated: April 30, 2026
Thank you for shopping at Trivonah. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Contact Us For any return or refund inquiries, please reach out to our support team: 📧 Email: support@trivonah.shop 📞 Phone: (512) 325-5645 🕐 Business Hours:
- United States: Monday – Friday, 9:00 AM – 6:00 PM EST / 6:00 AM – 3:00 PM PST
- Canada: Monday – Friday, 9:00 AM – 6:00 PM ET / 6:00 AM – 3:00 PM PT
- We are closed on weekends and public holidays in both the US and Canada.
We aim to respond to all inquiries within 1–2 business days.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items:
- Gift cards
- Downloadable or digital products
- Final sale or clearance items
- Perishable goods
How to Initiate a Return
- Email us at support@trivonah.shop or call (512) 325-5645 during business hours with your order number and reason for return.
- Our team will review your request and provide a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.
- Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and credited to your original payment method.
- Processing time may vary depending on your bank or credit card provider (typically 3–5 additional business days).
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at support@trivonah.shop or call (512) 325-5645 during business hours.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@trivonah.shop or (512) 325-5645 with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item
We will arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If you haven't received your refund after the stated processing time:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- If you've done all of this and still have not received your refund, contact us at support@trivonah.shop or call (512) 325-5645.
This policy applies to all orders placed through trivonah.shop.